Institutional Web Portal of the General Council of Education
Problem · Solution · Impact Timeline: July 2023 - Present
Client: General Council of Education of Corrientes
Problem
The General Council of Education faced critical challenges in managing and communicating institutional information:
- Information dispersion across multiple channels with no traceability or single source of truth.
- Accessibility difficulties for directors, teachers, and citizens regarding regulations, official documents, and operational guides.
- Manual administrative processes resulting in high operational burdens and variable response times.
- Fragmented institutional communication lacking a consolidated, official public reference point.
- Absence of metrics to evaluate efficiency and satisfaction in educational services.
Solution
Implementation of the consejo.mec.gob.ar portal as a unified node for communication and digital services for the provincial educational community.
Key Modules
News and Announcements Official institutional dissemination hub with automatic categorization and semantic search.
Digitized Procedures Step-by-step guides for 45+ administrative procedures that reduce errors and delays in processing.
Official Documents Centralized repository of regulations, resolutions, and instructions with complete versioning.
School Database Comprehensive directory of educational establishments by department with real-time updated data.
Regulatory Chat Assistant Automated assistant for frequent inquiries achieving 72% accuracy without human intervention.
Institutional Contact Inquiry management system with a 3-business-day SLA and complete case tracking.
Tech Stack
Roadmap: Integration with headless CMS (Strapi/Directus) and internal CGE systems (payroll management, teacher vacancies, salary settlement).
Impact
La automatización de consultas frecuentes liberó 40% del tiempo del equipo administrativo para tareas estratégicas
Disponibilidad 24/7 para más de 1,200 escuelas en toda la provincia de Corrientes
Portal consolidado como fuente única oficial de información educativa provincial
Key Metrics
- 28,500+ Monthly Active Users (+42% vs previous year)
- 1,200+ publications and resources continuously updated
- 45 digitized procedures with step-by-step guides
- 70% of inquiries resolved automatically via the regulatory chat assistant
- 40% reduction in phone inquiries and emails
Digital Transformation
Before
- Information scattered across multiple channels without traceability
- Repetitive phone inquiries overloading staff
- No satisfaction metrics or response time tracking
- Access limited to administrative office hours
After
- Unified portal with SSR and centralized content
- 24/7 automated chat resolving 72% of inquiries
- Analytical dashboard with real-time metrics
- Permanent availability from any device
Key Results
Centralization and Transparency
- Single Source of Truth: All institutional information consolidated in a portal accessible 24/7.
- Complete Traceability: Log of all publications, documents, and regulatory updates.
- Equitable Access: Availability across any device for the entire educational community.
Operational Efficiency
- Reduced Manual Workload: Digitized procedures decreased phone inquiries by ~40%.
- Improved Response Times: Average SLA of 2.8 days vs. 4.3 days in the previous process.
- Inquiry Automation: 72% of questions resolved without human intervention via the regulatory chat.
Scalability and Evolution
- Prepared Architecture: Modular design allowing integration with internal CGE systems.
- Data-Driven Decisions: Analytical dashboard guiding content and feature prioritization.
- Foundation for Digital Transformation: Base platform for future digital services.
Impact on the Educational Community
The portal has established itself as the official reference channel for:
- School Directors: Immediate access to regulations and operational guides.
- Teachers: Information on training, open calls, and administrative procedures.
- Citizens: Transparency in provincial educational management and access to public data.
Learnings and Next Steps
What Worked
- User-centered design with intuitive navigation.
- Prioritization of critical content (procedures, regulations).
- Gradual integration of complex features (regulatory chat).
Challenges Overcome
- Migrating historical content from multiple sources.
- Internal training for autonomous portal management.
- Performance optimization for slow connections in rural areas.
Roadmap 2025-2026
- Integration with the teacher vacancy management system.
- Teacher self-service portal (payslip lookup, online procedures).
- Mobile app for push notifications regarding urgent announcements.